Overview
We are expanding the Palmetto Comfort Plan to include water heater installations across the US. This program offers a simple, stress-free way to replace and maintain essential home systems without the burden of upfront costs or unexpected repair bills.
This overview shares our program structure and the "Worry-Free" value proposition designed to help partners provide a superior alternative to traditional financing or cash purchases.
Terms & Program Structure
Lease Term: 10-year
Monthly Payment: Fixed, all-in pricing.
Escalator Options: 0%, 0.99%, or 1.99% annual escalators.
Included for the Full Lease Term:
Installation: Professional install by local experts.
Full Parts Coverage: No out-of-pocket costs for components.
Service & Repair Labor: Backed by OEM and supporting 3rd party coverage.
Preventative Maintenance: Annual onsite or remote appointments (customer can opt-out).
Eligible Sites
Pricing
The Comfort Plan is designed to outperform traditional options by eliminating the "hidden costs" of ownership.
For detailed pricing comparisons and to run a live cost-benefit analysis for your customers, see our Palmetto Water Heater Comfort Plan One-Pager & Calculator.
Feature | Palmetto Comfort Plan | Traditional Financing |
Upfront Cost | $0.00 | $0.00 (Down payment may vary) |
Annual Maintenance | Included | ~$200/year ($2,000 over 10yrs) |
Average Repairs | Included | ~$1,250 over 10 years |
Protection | 100% Worry-Free | Limited Manufacturer Warranty |
For Customers: Peace of Mind
No Surprise Expenses: Avoid the estimated $3,250 in maintenance and repair costs typically seen over a 10-year period.
Worry-Free Protection: The system is fully protected for the life of the agreement.
Tech-Enabled Experience: Simple monthly payments and easy scheduling through a digital-first platform.
For Partners: Enhanced Sales Tools
Superior Comparison: Position the Comfort Plan against 12.99% APR loans to show customers a lower total cost of ownership.
Built-in Revenue: Retain service and maintenance revenue by being the "first call" for the customer’s needs.
Seamless Workflow: Minimal changes to your existing installation processes.
Certification and onboarding
Partners interested in selling Water Heater on the platform can follow a few simple steps to request access. Chat in via support chat and select the following path "Admin Support" >>> "Program Enablement" >>> New Product Enrollment"
Once you've accessed the enablement form, you can select Water Heater Enablement, and provide all licenses you hold for any applicable manufacturers.
Enroll via Support Chat. Click For Visual
Enroll via Support Chat. Click For Visual
*Licensing requirements may vary by market or AHJ.
1 | Compliance | Installer does not have any history of compliance flags related to sales or operational practices |
2 | Manufacturer Certifications | Valid documentation from manufacturer
|
3 | Installer Confirmation Form | Sent to organization owner after review of requirements 1-3.
Completed (signed) by the organization (EPC) owner; same as the name on the LightReach contract. |