Overview & Disclaimer
All sales require completion of closing tasks to be cleared in order to achieve Notice to Proceed (M0). These standard items are required on every sale. They are designed to:
Protect the homeowner via secure document uploads
Protect PLR and Installers by affirming the sale
Ensure the customer is set up for long term success & system monitoring
NTP (M0) status signals that the homeowner has been qualified and completed their sale requirements. It does not mean that the physical site has been vetted.
[Freedom within the Framework] It is the responsibility of the installer to ensure that the site and installation meet all requirements detailed on our knowledge base.
Standard NTP Requirements
The fastest path to NTP is through the homeowner's web portal account. The web portal invite is sent simultaneously with the contract, via Email (accessible via web browser or via app download). Homeowner portal link: home.palmetto.com
[Disclaimer: The LightReach underwriting team is not permitted to receive documents via SMS/chat for security and compliance reasons]
Item | Details |
Web Portal Account Sign Up | Homeowners will complete all NTP requirements via their home.palmetto.com account (accessible via web browser or via app download).
Click for visual  
Click for visual |
ID
| All homeowners must complete identity verification. The homeowner web portal is the secure option to upload the ID for auto verification
Click for visual  |
Title | All homeowners must complete title verification. Most accounts will auto verify, but if necessary, homeowner may be prompted to upload title verification documents through their web portal.
Acceptable documents:
For Properties owned in a Trust/LLC:
|
From 3/1/26 Utility Bill | From 3/1/26, all new sales will require a valid Utility Bill. Based on the bill, additional system restrictions may apply.
Acceptable formats: Full paper or digital copy clearly showing [1] name & address, [2] balance, [3] rate plan, and [4] usage.
Secondary Restrictions: Based on the provided bill, the following restrictions will apply.
|
ACH | All homeowners must complete ACH setup. The homeowner web portal is the secure option to upload the banking information
Click for visual  |
Contract | The LightReach contract is sent to the homeowners email via DocuSign. Homeowners can alternatively sign the contract within their home.palmetto.com account.
DocuSign Email Subject Line (may vary slightly by state):
Click for Visual 
Click for Specific State Requirements/NuancesIn NV : An Authorized Signer will countersign all new contracts after the customer signs. In CT:
|
Clear Facts Disclosure | A simple, non-invasive order summary. Homeowner 'checks' key details of their Energy Plan and 'signs off' on their order details. This feature helps recap key order details and reinforces the sale. Completed in a matter of seconds.
Click for visual  |
Sales Rep Recheck Verification | Recheck verification required for all sales reps.
Click for Visual  |
Administrative Stipulations
Installers may see a stipulation applied on customer accounts in the portal, typically applied the next business day after a contract has been signed. The two most common stipulations are consumer protection-related.
[1] The Customer Action Required (CAR) Stipulation:
How Customers Clear the Stipulation: (takes 1-2 minutes)
Sign in to their home.palmetto.com account
Open the Key Contract Details Review task
Review the information, check the boxes, "sign" & submit.
Upon completion, the stipulation will automatically clear
This stipulation has a similar look and feel to our standard Clear Facts Disclosure NTP task, and features a more robust secondary checklist. It is applied when higher-risk factors are identified on the customer's account, including but not limited to age (All customers over the age of 65 are eligible for the stip). The stipulation can only be deployed after the initial sale, typically the next business day after a contract has been signed.
[2] The Consumer Compliance Details Stipulation:
LightReach may require secondary verification from installers on accounts with higher-risk factors, at the discretion of our underwriters. Higher-risk factors include but are not limited to pricing, age, or market NPS scores. In such instances, installers are responsible for providing LightReach with a reasonable copy of the installer's verification step(s).
In general, the criteria for these stipulations is standardized. However, if extreme risk factors are present, PLR underwriters may, at their discretion, provide specific instructions about approved format and call criteria (for example, requiring only a call format). View full details and context on our installer compliance guide here.
A | Example Docs | |
B | Deeds: Warranty & Quit Claim? | Generally, most deed types are acceptable, so long as they identify the homeowner as having ownership over the designated installation property in the documents. |
C | Cash, Checks, Credit Card accepted? | No, cash, checks or Credit Card payments are not supported. ACH is the only payment option at this time, LR may offer to expand payment options in the future. |
D | Sign Up vs Sign In | SIGN UP: Customers are sent a unique sign up invitation at point of sale via Email. Single click to complete sign up.
LOGIN: Once the customer has completed their sign up, they can login anytime at home.palmetto.com using their email. OTP (One time passcodes) are used for sign ins. No traditional password setup necessary.
Click for visual |
E | Does the customer get a copy of the Clear Facts Disclosure after they sign? | Yes, a copy is emailed to the customer once they have completed the task in the customer portal. |
F | Can the customer use the same email for multiple projects? | Customers can have one email per unique property address. This ensures customers can monitor each individual system with an individual login.
|