The Palmetto Comfort Plan milestone requirements were designed by industry leaders with operations personnel in mind, making it easier to submit documentation and get projects funded. This article references a high level overview of our Comfort Plan milestones for HVAC and Water Heaters. Our milestones are designed to:
Protect the homeowner by verifying their identity and payment information
Protect LR and Certified Installers by confirming the sale details
Ensure all payment milestones can be completed in a timely fashion
Palmetto follows a "Freedom within the Framework" approach. Installers may sell and install at their discretion, within the framework of our comfortplan.palmetto.finance guidelines.
Qualification
The Qualification milestone lays the groundwork for a successful project. They cover the basic customer and system details. Accuracy at this stage prevent delays later in the process.
Requirements Include:
Customer information
System design details
Completed quote
Credit check
When selling with the Comfort Plan, here are the top 5 items for your homeowners to expect.
650 FICO credit requirement (Highest Score: TransUnion and Equifax)
No Debt-to-Income ratio required
No bankruptcies (7-Year Lookback)
Homeowner must be on title
Home is an approved type (in general, single family, fully owned. Installer responsible for affirming site eligibility)
There are four basic steps to qualifying a homeowner and completing a new sale.
Homeowner and system information is entered into the LightReach portal (via palmetto.finance)
Qualifying via credit check
Homeowner Web Portal Account Invite + Contract Docusign are sent
Documents signed & stipulations cleared
All homeowners must create an account in order to clear stipulations
Notice to Proceed (NTP)
NTP is synonymous with a fully signed & executed order. It is Palmetto's signal to the contractor that the contract package is fully executed, and the Installer has the go ahead to proceed with installation.
See our Comfort Plan: Completing NTP Requirements article for the complete guide
Installation
Installation is the first major operational milestone. The contractor is signaling to Palmetto the installation is physically complete, with accurate design documentation, and photo deliverables have been uploaded.
Installation Requirements for the Comfort Plan Include:
System install date
Install contract / Work order
Load calculation
Install Photo Documentation
Customer Sign-Off
A quick, post-installation confirmation completed by the homeowner.
This step verifies that the installation has been completed and the system is functioning as expected.
The Customer Sign-Off task is completed directly in the homeowner’s home.palmetto.com account.
If the customer does not manually complete the sign-off, the task will auto-complete after approximately 3 business days.
Click here for an example
Click here for an example
A | Example Docs | |
B | Deeds: Warranty & Quit Claim? | Generally, most deed types are acceptable, so long as they identify the homeowner as having ownership over the designated installation property in the documents. |
C | Cash, Checks, Credit Card accepted? | No, cash, checks or Credit Card payments are not supported. ACH is the only payment option at this time, LR may offer to expand payment options in the future. |
D | Sign Up vs Sign In | SIGN UP: Customers are sent a unique sign up invitation at point of sale via Email. Single click to complete sign up.
LOGIN: Once the customer has completed their sign up, they can login anytime at home.palmetto.com using their email. OTP (One time passcodes) are used for sign ins. No traditional password setup necessary.
Click for visual |
E | Does the customer get a copy of the customer agreement confirmation after they sign? | Yes, a copy is emailed to the customer once they have completed the task in the customer portal. |
F | What if my customer does not have checks? | In lieu of voided check we can accept official bank document or statement with 3 must-have items: 1) Name and/or address on document must match account 2) FULL account number 3) Routing number Documentation provided must match the linked payment method in the homeowner web portal. |
G | Can the customer use the same email for multiple projects? | No - One email address per property address. If a customer has multiple projects at different addresses, each address must use it's own email.
Yes - If the customer is shopping around or has multiple accounts for the same property. |