Monitoring Portal Access (M1)
Granting LightReach access to the monitoring portal directly is a requirement for M1 approval.
Full system activation is required for M1 approval. Any site that is pending interconnection due to MPU, Backup Switch, Meter Collar, etc. will be allowed to proceed without access.
LightReach must be granted access as system owner and have full monitoring access in order to properly monitor and maintain systems. Below are details for executing as part of the requirements. In general, Installers should expect to:
Ensure full activation and provide monitoring access
Designate Palmetto as system owner
Submit the monitoring ID
Make sure to "Save"
Portal | Account / Company | Number | |
SolarEdge | 1 Palmetto Solar | 855-339-1831 | |
Enphase | Palmetto Solar, LLC | 855-339-1831 | |
Tesla |
| Palmetto LightReach | 855-339-1831 |
QCells |
| LightReach Palmetto | 855-339-1831 |
Generac |
| Lightreach | 855-339-1831 |
Key Policy: LightReach requires consolidated monitoring (Single Monitoring ID) for all contracted generation equipment.
All newly installed PV generation equipment must be on ONE monitoring ID/site for the purpose of contracted system performance guarantee tracking.
If equipment requires separate monitoring sites to be created, such as multiple Tesla Gateways on a 400A split-home service, this is not permitted under a single contract and must have independent contracts
Battery Monitoring IDs may differ from the Inverter Monitoring ID ONLY in scenarios in which AC coupled storage is paired with differing manufacturers for PV and Storage.
For example, if a system utilizes new Enphase micro-inverters for PV generation and a Tesla Powerwall 3 for backup storage AC-coupled, you will use the Enphase site for Inverter Monitoring ID and use the Tesla site for Battery Monitoring ID
Monitoring Site ID
All installation submissions must provide:
The monitoring site ID for the PV system
If Battery Installed: Battery monitoring ID (*See Details below)
The monitoring ID is typically 7-9 digits, and is created from the manufacturer's monitoring site, after the site is commissioned (aka physically tested on site).
Requirements for Installation M1 submissions:
Monitoring site IDs must be provided
Full system activation and sharing direct portal access (DPA) to LightReach
Examples of Site IDs:
SolarEdge, typically 7 digits
Taken from the SolarEdge monitoring portal (monitoring.solaredge.com)
Enphase, typically 7 digits
Taken from the Enphase monitoring portal (enlighten.enphaseenergy.com)
Tesla, typically longer than 12+ digits
Taken from the Tesla site URL as either a numerical or alphanumerical string (powerhub.energy.tesla.com)
QCells, typically 9 digits
Taken from the QCells site URL as a numerical string (us.qommand.qcells.com)
Generac typically is also longer than 12+ digits
Taken from the Generac Site URL as a numerical or alphanumerical string (pwrfleet.generac.com)
Battery Monitoring ID (If Applicable)
If Battery & Inverter are the same manufacturer: Battery monitoring ID is the same site ID number.
If Battery & Inverter are different manufacturers: There will be two separate site IDs. This will be in the same format as the above examples.
Enphase Inverter: Provide site ID per above sample
Tesla Battery: Provide site ID per above sample
Details: SolarEdge
Email: [email protected]
Account Name: 1 Palmetto Solar
Phone: 855-339-1831
To provide access to Palmetto for SolarEdge sites, use the Associated Account option. In your Account menu, select the Associated Accounts tab, and select +Add Associated Account. Use [email protected] to grant access.
Action Needed: SolarEdge portal requires Palmetto to manually approve the request for new EPC association - Once complete (one time approval needed) and Palmetto is associated, 1 Palmetto Solar will appear as a selectable account to grant visibility to individual project sites. Please note that you will need to manually grant access on each individual site:
Next, proceed to: Set Access Control
Site access policy: Per site
Access level limit: View/Edit
Grant access from ‘Admin’ tab of individual site
Edit access level to ‘View/Edit’ - This ensures Palmetto only has access to specific sites, and that we have edit controls
Click here for an in depth guide from SolarEdge: SolarEdge Associated Account
Details: Enphase (Classic View)
email: [email protected]
Company Name: Palmetto Solar, LLC
Phone: 855-339-1831
To provide access to Enphase sites in Enlighten:
Select the checkbox for Third Party Owned.
Add Palmetto email [email protected] to the Owner section
Scroll down and SAVE
Details: Enphase (New View)
Email: [email protected]
To provide access to Enphase sites in Enlighten:
Select 'PPA/Leased' in the Financing Type dropdown
Add Palmetto email [email protected] to the 'System Owner Details' section
Scroll down and click on 'Continue' to save
Note: You may notice an orange button which reads "Send system access to owner". Clicking this does not actually accomplish sharing system access. This button can be ignored. Follow the above steps and finish by clicking Continue to complete the process.
Note: Access is shared automatically when the above steps have been completed. If you see a message regarding "Accepting access", please re-review the above steps.
Navigate back to the portal and go to the Settings tab.
Scroll down to the very bottom and verify the PV System Maintainer is listed as “Palmetto Solar, LLC”
Warning: Incorrect Enphase ownership, such as setting the home owner as owner of system instead of 3rd party ownership for Palmetto, requires a transfer documentation to be certified and completed by multiple parties. Please ensure correct ownership is completed to avoid submission delays
Details: Tesla
Company Name: Palmetto LightReach
Phone: 855-339-1831
To provide access to Tesla sites:
1. First, add LightReach as a partner on Tesla One. This has to be done before starting the system.
Go into registration - Installer Info.
If you start the system first, adding LightReach will have to be done using step 2 and cannot be completed on the app.
2. Post-install site ownership transfers can now be done in the Tesla portal via Powerhub Site Sharing feature
Link to instructions article on Tesla Partner Portal
Download PDF link below
KEY NOTE: Ensure the correct assignment of "Owner" is selected for Palmetto Lightreach, as the level of access for Financier or others is not correct and would prompt a rejection
Details: QCells
Company Name: LightReach Palmetto
Phone: 855-339-1831
Providing access to QCells sites can be done in two ways:
1. The QCells Q.OMMAND PRO method: applicable for onsite commissioning
Click the PDF link below for PRO Instructions
Site Access Q.OMMAND PRO Instructions.pdf
2. The QCells Q.OMMAND WEB method: applicable for providing Remote Site Access via the Q.OMMAND Web portal page at https://us.qommand.qcells.com/
Click the PDF link below for WEB Instructions
Details: Generac
Company Name: LightReach
Phone: 855-339-1831
Palmetto Lightreach recommends creating the monitoring site before installation to ensure ownership and all correct necessary information is prepared and not required to be completed on site at commissioning. Creating the site in PWRfleet beforehand can save time on the job site and help streamline the commissioning process at install.
Your company administrator can create the site in PWRfleet, and it will populate in
Field Pro for you to select when it's time to commission.
Creating the monitoring pre-install:
View from the Installer App to add associated equipment to the correct site:
Ensure Lightreach is the TPO owner of the system in monitoring:
Warning: Incorrectly assigned ownership for monitoring sites in Generac requires an in-person call to transfer ownership and should be avoided for ease of submission.
Is maintainer Access Required for M1 Approval?
ONLY for Enphase systems at this time, but look for updates in the near future.
How can I check if Maintainer access was given?
Enphase: Palmetto P is in the corner of the monitoring or check in the settings tab (gear) to confirm the maintainer at the bottom.
SolarEdge: Palmetto Lightreach will need to be assigned View/Edit access (or "full access"). This is checked by going to the Admin tab on the right of the platform. The below images are a project level view of the Associated Account access. Once the previous guidance is complete on the company account level, you will be able to associate accounts on the project level. Be sure to verify that "View/Edit" is provided at the project level as the images below indicate.
In the above image, we can see proper access granted on the left, with incorrect access level of “View Only” on the right. Be sure to verify that "View/Edit" is provided at the project level as the images above indicate.