Our platform is guided by the principles of trust, service, reliability, and results. We prioritize a standout customer experience grounded in transparency and long-term collaboration, ensuring a supportive environment for both our partners and homeowners.
All partner programs receive the following highlights:
Benefits (Opt-In Support, Direct Pay, Domestic Content, Performance Bonuses)
Services (Sunny AI, Operations Specialists, Quality Control, Relationship Management, Account Operations)
Inclusions (Badges, Designations, Swag, Portal Access, Newsletter, Knowledge Center Access, Chat Support, Trainings, Webinars, In-Portal Features, Platform APIs, Data and Reporting)
Additional exclusive services can be gained based on partner tier. Tiers are earned by demonstrated performance, which is evaluated by a variety of performance metrics. We track and evaluate tier status in the LightReach Channel Program through two major pillars: Quality & Impact. Within those two broader areas, we look at a combination of Submission Quality, Conversion, Cycle Times, Volume, and Customer Satisfaction.
Tier, Terms and Conditions
Tier, Terms and Conditions
Tier | Terms & Conditions |
Platinum | Platinum |
Elite | Elite |
Pro | Pro |
Certified | Certified |
Services and Correlating Description
Services and Correlating Description
Service | Description |
Installer Operations & Knowledge Center | Access to our extensive resource library |
Training Curriculum | Access to our in-depth training tips, tricks, guides, articles and demos.
Hosted on-site trainings are expected |
Live Support (Chat) | Access to a host of our leading OpSpec, Quality Control, Compliance and Relationship Management teams.
Live, real-time teammates responsible for the end to end support of platform, product and customer related needs. |
Technical Support (Chat, Review) | Access to a host of our leading OpSpec, Quality Control, Compliance and Relationship Management teams.
Live, real-time teammates responsible for the end to end support of platform, product and customer related needs. |
Relationship Manager | Dedicated / assigned Lightreach Relationship teammate |
Business Intelligence, Data & Reporting | Set of curated data insights set and served on a weekly, monthly and quarterly basis |
Business Review Cadence | Set, established meeting cadence to support and review the experience and health of our partnership.
Hosted on a weekly (WBR), monthly (MBR) and / or quarterly (QBR) basis |
Milestone Management Program | Enrollment in a prescriptive milestone curriculum designed to improve the quality of in-field or submission related efforts |
Domestic Content | Opt-In enrollment and participation in the ITC-DC program that rewards residential solar projects for using approved US-made materials.
Eligible for qualifying partners only (earned by those who maintain volume, quality and customer standards); verified approval required.
Available at project and partnership level. |
Direct Pay Program | In partnership with Greentech Finance Solutions Opt-In enrollment and participation in the GFS Program whereby Lightreach will pay Greentech directly for equipment used for Lightreach installations.
Eligible for qualifying partners only (earned by those who maintain volume, quality and customer standards); verified approval required. Available at project and partnership level. |
Platform APIs | Sales: agnostic of the sales, proposal and design tools of preference
Fulfillment: site capture on offer |
Exclusives and Correlating Description
Exclusives and Correlating Description
Exclusive | Description |
Service Partner | Become a member of our service network; locally, regionally, nationally
Dependent on operational milestone quality |
Stewardship Program | Distinguished recognition within the Lightreach network of sales and install partners |
Market Expansion | Support for municipal, state, regional or national expansion efforts |
Restricted Offerings | Access to premium financial options that include: HVAC / Heat Pump, New Homes, Storage |
Expansion Program Offerings
Expansion Program Offerings
Palmetto LightReach Expansion Programs offer additional funding opportunities for our top-performing partners. While this program expands eligibility beyond the existing Eligible Sites policy to include structures such as townhomes and shared buildings (with pending inclusion of additional roof types), the increased risks associated with these projects necessitate stricter scrutiny. Because these projects involve higher risk, eligibility is strictly tied to sustained performance.
A partner's eligibility for Expansion Programs (e.g., Townhomes) is determined by their current Partner Performance and Tier Level, as detailed in the table below. Continued participation in the Expansion Program is contingent upon the partner maintaining sustained performance; a deviation more than 20% below the initial entry requirements will result in loss of access.
* To participate in advanced offerings or expansion programs, please contact your Relationship Manager to begin the required training.
Category | Requirement |
Tier Level | Elite or Platinum |
M1 - First Time Approval Rate | 60% over 30 Days |
M2 - First Time Approval Rate | 60% over 30 Days |
Install Approval Rate | 70% over 90 Days |
By tracking data-driven leading indicators, we uphold high standards and continuously improve our shared processes.
Tier | Sub. Quality (M1 Approval) | Sub. Quality (M2 Approval) | Conversion (M2 vs. NTP) | Cycle Time (Aging Backlog) | Collection Rate (%) | NPS |
Platinum | >85% | >80% | >80% | <5% | >98% | >15 |
Elite | >75% | >70% | >70% | <10% | >98% | >10 |
Pro | >65% | >60% | >60% | <15% | >98% | >5 |
Certified | >55% | >50% | >50% | <20% | >98% | >0 |
Definitions of Metrics
Definitions of Metrics
Submission Quality: The success of milestone achievement, as measured by respective 1st-Time M1 & M2 Approval Rate(s).
Conversion: The success converting sales (NTP) into active, performing and productive systems, as measured as projects achieve M2 approval.
Cycle Time: M1 Approved Not PTO, or the percentage (%) of the backlog that qualifies as aging. Aging is defined as M1 approved projects > 60 days without PTO.
Collection: Post-Activation homeowner billing payment rate.
Net Promoter Score (NPS): Used to denote customer loyalty and satisfaction.
Frequently Asked Questions:
A | When are channel program accounts reviewed? | Twice annually; mid-year and again at year’s end. |
B | Who within LightReach can we discuss our account status / tier with? | The LightReach team will be in touch as required and will maintain support for any and all required follow up. |
C | Questions / inquiries about your account status or tier? | The LightReach team will perform bi-annual account reviews, whereby performance in relation to our program differentiating metrics is expressly taken into consideration. Our team of relationship managers will, thereafter, proactively engage with an organization's designated leadership to discuss any and all related next steps (promotion, probation, relegation, offboarding). |
D | Who does LightReach discuss partnership / status related inquiries with?
| Appropriate, designated partner leadership. |
E | What if a partner's metrics align with different tiers? | LightReach reserves the right to apply discretion as needed; while metrics offer a strong indication of performance and partnership health, a partner will be offered and enrolled in the program seen most fit. |
F | What happens if a partner is off-boarded? | If a partnership is terminated, loss of platform and product access will occur. Established pathways will be used to support mutual closure of the pipeline. |
G | Can a partner skip tiers? | Yes, based on performance metrics a partner can both be promoted and relegated multiple tiers. |
H | What does it mean if the partner tier is on probation? | If on probation, the partner account will be monitored for failing to meet one of the aforementioned metrics (volume, quality, conversion and/or customer related). Probation can be done as often as required and the partner will be notified and given the opportunity to timely resolve; cannot exceed three (3x) violations |
I | How can I get a copy of our badge? | While we hope the badge can be / is leveraged as a defining tool, we plan to be conscious of the need, reason and who they go to. Designated partner leadership can and should discuss this directly with their dedicated LightReach contact. |