Overview

Palmetto is expanding our product line to introduce standby generator lease financing, making reliable backup power accessible to more households. Traditional whole-home generators require a steep upfront investment that is cost-prohibitive for many homeowners. Our lease product bridges this gap, bundling seamless installation, comprehensive warranty protection and ongoing maintenance into a single, predictable monthly payment.

When selling a Generator system with Palmetto, here are the top items for homeowners to expect.

1) Qualifying

670 FICO credit requirement (Highest Score: TransUnion and Equifax)
No Debt-to-Income ratio required
No bankruptcies (7-Year Lookback)
Homeowner must be on title

2) Homeowner Web Portal Account

Instant sign up at point of sale
Instant upload and fulfillment of NTP requirements & Agreement Confirmation
Homeowner portal link: https://home.palmetto.com/

3) Signing & Fulfilling Requirements

Palmetto contract sent via Docusign (or Web Portal Account)
Notice to Proceed requirements fulfilled via web portal account, including secure ID
ACH banking information is required on all sales- Setting up ACH autopay is mandatory for all customers and serves as a prerequisite for receiving the installation Notice to Proceed (NTP) status.
Completing Notice to Proceed

4) Maintenance Program

Maintenance Program: 10-year coverage included
Warranty: 10-year parts and Labor warranty included
- Includes auto-renewal options.
- Generator: Warranty & Service Information

5) Billing

30 Day billing cycles
First Payment Expectations: First payment due 30 days after the system is Installed.
Billing details available via homeowner's portal

There are four basic steps to qualifying a homeowner and completing a new sale.

Homeowner and system information is input (via palmetto.finance)
Qualifying via credit check
Homeowner Web Portal Account Invite + Contract Docusign are sent
Documents signed & stipulations cleared
All homeowners must create an account in order to clear stipulations

Terms & Program Structure

670 FICO Score base.
- Soft Credit Pull and No Debt-to-Income (DTI) constraints.
- See our credit parameters article for more details
Lease term: 10 year

Monthly payment: Fixed, all-in
- Options for 0%, 0.99%, 1.99% annual escalators

What's included for Full Lease Term:

Installation
Full parts coverage for 10 years
Service & repair labor
Annual preventative maintenance and maintenance parts
Remote monitoring access (Mobile Link / Generac equivalent)

See our Warranty & Service Information article for more details

Eligible Home Types

Below are eligible home types. This list is not exhaustive--If a structure is not present on this list, it is not eligible. All structures must be residential.

Installers are responsible for working within these eligibility parameters, as LightReach does not police physical sites at point of sale. This means that partners are responsible for ensuring all of our site eligibility guidelines are met, as NTP Milestone does not confirm site eligibility.

Click for Details

Type	Details
Residential, Single Family Homes	Approved Normal, traditional detached houses Residential meter, residential zoned, residential use Installers should proceed with caution when installing outside of this core home type.
Detached Garage / Guest Suite*	Approved when Conditions are Met Generally approved, assuming full code compliance, structural stability, etc. These are typically robust, traditional structures --distinct from other irregular structures such as carports, pergolas, etc, which are not approved.
Duplexes / Triplexes (Sometimes referred to as Multi-Family)*	Approved when Conditions are Met IE Traditional resi. detached houses which may be split into multiple units, for example an upstairs & downstairs unit. The customer must own the entire property. Sites that fall outside of this description, including but not limited to townhomes, condos, or other irregular structures, are not eligible.
Accessory Dwelling Unit (ADU)	Approved when Conditions are Met The product must be installed at the contracted property address, ensuring the installation site, utility meter number, and address all match the information provided on the utility bill and contract.
Shared Structures (Townhomes, Condos, or Apartments)	Not Approved. Please do not install. Any instance where the Contract Holder does not own the entirety of the Structure AND Property WILL NOT BE FUNDED regardless of the external structure appearance.
Planned Urban Development (PUD)	Not Approved. Please do not install. PUDs usually have additional rules beyond city or county zoning. These are often enforced by an HOA or another governing association. Common enforcement standards can include Standards on roofing materials or maintenance Limitations on exterior modifications Requirements on equipment placement
Commercial/Non-Residential Buildings	Not Approved. Please do not install.
Carports/Pergolas	Not Approved. Please do not install.
Home Additions	Not Approved. Please do not install.
Ground Mounts	Not Approved. Please do not install. Disqualified as of 1/1/26 due to FEOC requirements
Overhang Porches	Not Approved. Please do not install. These are typically lite structures with minimal/nominal construction supports
Manufactured / Mobile / Modular	Not Approved. Please do not install. This would disqualify the entire project Will not be funded, regardless of PV install details
All other unique or irregular home types/structures	Not Approved. Please do not install. Bottom Line: If not expressly approved on this article, do not install. No exceptions will be granted.

Customer Experience

Homeowners want affordable monthly payment options for standby generators, and EPCs want a clean, fast path to sell and finance them.

Generac dealers, solar installers looking to bundle backup power, and customers who want a generator but cannot pay cash upfront have no LightReach path. Those customers either don't get the product or pay out of pocket.

For Homeowners:

Simple monthly payment: no large upfront cost
No surprise repair or maintenance expenses for 10 years
Installation and service handled by trusted local partners
Annual preventative maintenance proactively scheduled
Remote monitoring visibility (Mobile Link)
Easy, tech-enabled order and ownership experience via Palmetto’s consumer app

Pricing

The Palmetto Comfort Plan is designed to make generators more accessible by converting the total project cost into a simple monthly lease payment.

Monthly rates in-line with comparable loans + worry-free service coverage

Instead of requiring the customer to pay for the generators system upfront, the program spreads the cost across the lease term while including the core items needed to install, operate, and maintain the system.

For partners

Enhanced financing option that complements cash and loan offerings
Minimal change to existing install workflows
Built-in service and maintenance revenue, serving as the first call for customer needs

Certification & Onboarding

If your organization is not yet enabled for Generator sales, complete the following steps before quoting.

Partners interested in selling generators on the platform can follow a few simple steps to request access. Chat in via support chat and select the following path "Admin Support" >>> "Program Enablement" >>> New Product Enrollment"

Once you've accessed the enablement form, you can select Generator Enablement, and provide all licenses you hold for any applicable manufacturers.

Enroll via Support Chat. Click For Visual

LightReach will review submissions within five (5) business days.
Updates are provided via the submission ticket.

Requirements for certification:

*Licensing requirements may vary by market or AHJ.

1.	Compliance	Installer does not have any history of compliance flags related to sales or operational practices
2.	Manufacturer Certifications	Valid documentation from manufacturer Installer (not sales) certifications Current year/up to date Applicable for all current in-field users
3.	Installer Confirmation Form	Sent to organization owner after review of requirements 1-3. Completed (signed) by the organization (EPC) owner; same as the name on the LightReach contract.