Introducing the Palmetto Comfort Plan
Palmetto, a diversified home electrification financing platform is launching a consumer focused Comfort Plan to support the adoption of energy efficient systems across markets.
With the Comfort Plan, your customer pays one fixed monthly payment that covers the system, annual maintenance, and a full parts and labor warranty, with no upfront cost and little to no increase over time.
Consumer behavior and economic priorities are shifting, with more consumers choosing lease over ownership due to:
Systems cost more than they used to
Tariffs, refrigerant, and service prices keep rising
Credit is tight, and many buyers have little room under their debt-to-income limits
Repairs and upkeep are unpredictable, and a system's lifespan is hard to plan for
Because the Comfort Plan is a lease, qualification only requires a soft credit check and does not involve a hard credit inquiry or debt-to-income requirements. This allows customers to qualify without the credit impact associated with a hard inquiry.
The Comfort Plan offers two products: HVAC and water heaters. Here's what every plan comes with, and how the two compare:
Fixed monthly payment, all-in pricing
Escalator options: 0%, 0.99%, or 1.99% per year
Included for the Full Lease Term:
Installation: Professional install by local experts.
Full Parts Coverage: No out-of-pocket costs for components.
Service & Repair Labor: Backed by OEM and supporting 3rd party coverage.
Preventative Maintenance: Annual onsite or remote appointments (customer can opt-out).
| HVAC | Water Heater |
What it covers | Heating and cooling systems | Standard and heat-pump water heaters |
Lease Terms | 10-year and 12-year options | 10-year only |
Equipment & Accessories | Approved equipment plus optional accessories. See the HVAC AVL | See the Water Heater AVL |
Install & Specs |
Please note: Comfort Plan products cannot be combined. Each product must be set up on its own separate account with its own contract.
For customers
Simple monthly payment instead of upfront equipment cost
No surprise repair or maintenance expenses
Installation and service handled by trusted local partners
Easy, tech enabled order and ownership experience
For partners
Enhanced financing option that complements cash and loan offerings
Minimal change to existing install workflows
Built-in service and maintenance revenue, serving as the first call for customer needs
HVAC
HVAC
For detailed pricing comparisons and to run a live cost-benefit analysis for your customers, see our Palmetto HVAC Comfort Plan One-Pager & Calculator.
Feature | Palmetto Comfort Plan | Traditional Financing |
Upfront Cost | $0.00 | $0.00 (down payment may vary) |
Annual Maintenance | Included | ~$790/year ($7,890+ over 10 yrs) |
Average Repairs | Included | $5,300+ over 10 years |
Protection | 100% Worry-Free | Limited Manufacturer Warranty |
Water Heater
Water Heater
For detailed pricing comparisons and to run a live cost-benefit analysis for your customers, see our Palmetto Water Heater Comfort Plan One-Pager & Calculator.
Feature | Palmetto Comfort Plan | Traditional Financing |
Upfront Cost | $0.00 | $0.00 (Down payment may vary) |
Annual Maintenance | Included | ~$200/year ($2,000 over 10yrs) |
Average Repairs | Included | ~$1,250 over 10 years |
Protection | 100% Worry-Free | Limited Manufacturer Warranty |
Our milestones are designed with operations personnel in mind, with direct input from EPCs across the country. The platform was built to provide a simple and straightforward experience for sales and operations.
To see a full overview of our Project Milestones, visit the Comfort Plan: Milestone Overview
Certification and onboarding
Partners interested in selling HVAC or Water Heater on the platform can follow a few simple steps to request access. Chat in via support chat and select the following path "Admin Support" >>> "Program Enablement" >>> New Product Enrollment"
Once you've accessed the enablement form, you can select HVAC or Water Heater Enablement, and provide all licenses you hold for any applicable manufacturers.
Enroll via Support Chat. Click for Visual
Enroll via Support Chat. Click for Visual
*Licensing requirements may vary by market or AHJ.
1 | Compliance | Installer does not have any history of compliance flags related to sales or operational practices |
2 | Manufacturer Certifications | Valid documentation from manufacturer
|
3 | Installer Confirmation Form | Sent to organization owner after review of requirements 1-3.
Completed (signed) by the organization (EPC) owner; same as the name on the LightReach contract. |