The Palmetto Comfort Plan is designed to provide homeowners with a "worry-free" experience by integrating comprehensive warranty, maintenance, and service coverage into a single monthly lease payment.
Palmetto's Geothermal Heat Pump (GSHP) program utilizes a structured warranty and verification process to ensure long-term system reliability.
Below is a breakdown of the warranty terms, registration requirements, and the compliance gates that trigger coverage.
Core Warranty Features
The plan shifts the risk of system longevity and unexpected repair costs away from the homeowner through several key protections:
Full Term Parts & Labor Coverage: Unlike standard HVAC purchases where labor is often only covered for a short period, the Comfort Plan includes both OEM parts and labor for the entire duration of the agreement.
10-Year Term: Standard coverage spans a 10-year term, typically with auto-renewal options.
No Upfront Cost: All warranty and service protections are included in the monthly rate, eliminating large, unexpected out-of-pocket expenses.
Required Data Fields for Registration:
Serial Number
Make/Model
Manufacturer
PALMETTO BACKSTOP If OEM labor allowance falls short, Palmetto covers the gap at competitive market rates.
Service & Maintenance Program
Proactive maintenance is a cornerstone of the plan to ensure long-term system efficiency.
Feature | Description |
Annual Maintenance | Includes annual system tune-ups to maintain peak performance. |
Workmanship Warranty | Palmetto Partners (installers) are responsible for workmanship throughout the full term. |
Service Labor | Non-workmanship service labor is covered; Palmetto provides a backstop if standard allowances fall short. |
Monitoring | Systems are configured for monitoring to track performance and identify servicing needs early. |
Dealer and Partner Obligations
Partner: familiar OEM warranty procedure + Palmetto backstop on overages.
Warranty fulfillment is a collaborative effort between Palmetto and its local contractor partners:
Right of First Refusal (ROFR): Partner contractors retain the right to perform all service and maintenance work throughout the term.
OEM Claims: Partners utilize standard OEM claims processes for parts, while Palmetto manages the overarching service contract.
Quality Standards: All systems must be designed to IGSHPA standards to ensure they are "bankable," long-life energy assets.
Customer Rights and Responsibilities
Customer: no out-of-pocket expenses for maintenance and repairs. All in the monthly lease. Peace of mind by design.
To maintain warranty validity, customers have specific obligations:
Proper Use: Customers must ensure equipment is used according to manufacturer guidelines.
Data Rights: Customers grant data rights for monitoring and performance management.
System Buyout/Transfer: In the event of a home sale, customers can transfer the agreement or buy out the system, which includes the remaining warranty value.
FAQ
A. | What does the Full Term Parts & Labor Coverage include? | The plan covers both OEM parts and labor for the entire duration of the agreement |
B. | How long does the standard Palmetto Comfort Plan warranty last? | The standard warranty term is 10 years and typically includes auto-renewal options. |
C. | What information is required to register a system for warranty coverage? | The following information is required:
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D. | What is the Palmetto Backstop? | If the OEM labor allowance does not fully cover the cost of a repair, Palmetto covers the remaining amount at competitive market rates. |
E. | What is the Right of First Refusal (ROFR)? | ROFR allows partner contractors to retain the right to perform all service and maintenance work throughout the term of the agreement. |
F. | How are OEM warranty claims handled? | Partner contractors use the standard OEM warranty claims process for parts, while Palmetto manages the overall service contract and coverage. |
G. | What is the primary benefit of the monitoring component? | Monitoring helps identify performance issues early, allowing service needs to be addressed before they become larger problems and helping maintain system efficiency. |