Install Verification & Quality Standards
Professional, installation by licensed contractors, following manufacturer requirements
Installation verification focused on safety, startup, and code-compliance
Photos of key safety and compliance items and for service needs
Warranty registration info and permit where required
Key Disclaimers:
AVL: Installed equipment must be on the Palmetto AVL, without exception.
Customer Sign-Off: Completed by the customer via their home.palmetto.com account.
Review and confirm key details about your system through a simple checklist. This ensures that items such as installation completion, system functionality, and job conditions are completed satisfactorily.
Document will auto-approve after 3 days if not completed by customer.
All requirements must be satisfied to achieve funding. Requirements are uniform across our ecosystem, Palmetto does not grant exceptions by request.
Rejections can include: Code violations, or violations of manufacturer specification, egregious workmanship issues, high submission error rates, etc.
Installation Documentation & Photos
Every installation must be documented at time of completion to verify it meets safety, code, and warranty standards. The table below lists the required photos, with examples for each.
Item | Deliverable |
Equipment Data Plate | Clear photo showing model and serial number.
Click for examples |
Wide Installation View | Photo of the installed unit and surrounding area, confirming proper clearances and no nearby combustible materials.
Click for examples |
Venting (Gas & Tankless Systems) | Vent connector, pipe pitch, and termination points visible.
Click for examples |
T&P Relief Valve & Discharge Pipe | Valve and discharge piping visible and installed per code.
Click for examples |
Drain Pan & Drain Line | Pan and drain line visible where applicable.
Click for examples |
Stand for Water Heater | Photo showing the water heater location on a metal stand.
Click for example |