LightReach Installer Support

Natalie P - Account Operations

Sai - LR Operations

Sierra - PLR Product Ops

Installation (M1), Activation (M2), & Operations Guides

Operations

High level overview of milestone requirements (M0, M1, M2).

Milestone Requirements: Overview

Approved Vendor List - AVL

This article consolidates manufacturer install guides and tech briefs for AVL listed inverter & Battery manufacturers.

Inverter & Battery Manufacturer Guides

This article outlines Tesla Mid-Circuit Interrupter (MCI) requirements when using Tesla inverter, Powerwall+ & Powerwall 3.

Tesla MCI, String, & Design Requirements

Direct pay is designed to reduce cash flow burden on installers. Participation in the program is optional.

Direct Pay Installer Guide

Getting Started: Key Operations Guides

Quick installation tips & references for common misses & rejection reasons

Current Transformers (CTs) Video

Installation (M1) Requirements: Overview Video

Site Eligibility Video

Electrical Panels & Electrical Best Practices Video

Submitting Milestones (M1/M2) Video

Andrew C - PLR Product Ops

Sean Fahey - Relationship Manager

Operation/Installation Video Guides

Freedom within the Framework: Installers may sell and install at their discretion, within the framework of our guidelines.

Eligible Sites

This article details what qualifies as an electrical adder and the acceptable and unacceptable conditions of installed electrical panels.

Electrical Conditions & Adders

Effective 9/15/24: LightReach will no longer be accepting manufactured homes.

Manufactured Homes Policy

Brian - PLR Product Ops

Installer is responsible for ensuring site eligibility

Know Before Installing: Eligible Sites

Full breakdown of everything LightReach reviews

Installation (M1) Checklist

Design Package | Inputs and Deliverables

Permit Documents | Inputs & Deliverables

Comprehensive list installation photo package requirements and photo examples.

Install (M1) Photo Documentation

Providing the monitoring site ID is required at M1.

Monitoring Site ID (M1)

This article provides guidance on incentive requirements(if applicable) when submitting for M1 milestone.

Incentive Deliverables - M1 Milestone

Monitoring Portal Access (M1)

Alvin - PLR Product Ops

Installation (M1) Requirements

Granting LightReach access to the monitoring portal directly is a requirement for M2 approval.

Monitoring Portal Access (M2)

Permission to Operate

This article provides guidance on incentive requirements(if applicable) when submitting for M2 milestone.

Incentive Deliverables - M2 Milestone

SolarEdge Extended Warranty

M2 Site Improvement Photos (If Applicable)

Activation (M2) Requirements

Domestic Content - Installer Guide

Domestic Content (M1) Submittal & Photo Requirements

Calvin - PLR Product Ops

Overview and Milestone Resource Guides for ITC-DC

Domestic Content Requirements

Active Utilities

Mandatory for all Installers Operating in IL

Illinois - Compliance Process

Illinois - Annual Minimum Equity Standard (MES) Compliance

Requirements for Illinois homeowners installing a PV+storage system, and applying for an Energy Storage Rebate

Illinois - Energy Storage Rebate

For Installers working with utility or incentive programs requiring LightReach signature on documentation.

General - Interconnection Documents: Signature Authorization

Nevada - Compliance Requirements

Details on our exclusive new retail electricity plan for Texas customers.

Texas - Palmetto Energy Retail Electricity Plan

Rhode Island - Solar Retailer Registration

Policy team

Ana - PLR Product Ops

Active utilities, interconnection, and incentive documentation

Market & Utility Information

Find answers and get help from Intercom Support and Community Experts

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