LightReach Installer Support

Introductory Resources

Installer support available via chat and SMS + Details on How We Communicate

Contact Support

Compliance Guidelines

Installer Funding Guide

Partner Insurance & Loss Runs Checklist

Logins for New Users/Org Structure

All sales representatives must be verified with Recheck from 1/13/25

Recheck

Andrew - LR Product Ops

Mary - LR Product Ops

Calvin - LR Product Ops

Start Here

Our Commitment: Value to Partners

High level depiction of the various tiers and their amenities

Program Overview

Partner Success Metrics

Our Promises: Program Benefits for Partners

Tier and Status: Partnership Program Review

Frequently Asked Questions (FAQs)

Sean Fahey - Relationship Manager

LightReach's designated partner experience

Channel Program

Christina - Relationship Manager

Ana - LR Product Ops

Key video walkthroughs of LightReach product & processes

Video Training Guides

A) LightReach Energy Plans: Product Quick Hits

B) Overview: Customer Signing & Achieving NTP

C) Intro to Third Party Ownership (TPO)

D) Energy Plan Basics & How to Position It

E) Quoting & Pricing in LightReach Portal

F) Expectations & Signing

G) The Homeowner Web Portal: Why It's Crucial

H) Co-Applicants with LightReach

I) Fulfilling NTP Requirements

J) Purchase & Pre-Pay Options

K) Change Orders

L) Performance Guarantee

Sales/NTP Video Guides

Find answers and get help from Intercom Support and Community Experts

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