LightReach Installer Support

Introductory Resources

Installer support available via chat and SMS + Details on How We Communicate

Contact Support

Logins for New Users/Org Structure

Compliance: Guidelines

Compliance: Code of Conduct

All sales representatives must be verified with Recheck from 1/13/25

Recheck

Installer Funding Guide

Partner Insurance & Loss Runs Checklist

Andrew C - PLR Product Ops

Mary - LR Product Ops

Jancarla - Relationship Manager

Start Here

Partner Success Metrics

Our Promises: Program Overview and Benefits for Partners

Sean Fahey - Relationship Manager

LightReach's designated partner experience

Channel Program

Christina - Relationship Manager

Ana - PLR Product Ops

Key video walkthroughs of LightReach product & processes

Video Training Guides

B) Overview: Customer Signing & Achieving NTP

C) Intro to Third Party Ownership (TPO)

D) Energy Plan Basics & How to Position It

E) Quoting & Pricing in LightReach Portal

F) Expectations & Signing

G) The Homeowner Web Portal: Why It's Crucial

H) Co-Applicants with LightReach

I) Fulfilling NTP Requirements

J) Purchase & Pre-Pay Options

K) Change Orders

L) Performance Guarantee

Sales/NTP Video Guides

Find answers and get help from Intercom Support and Community Experts

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