Program Differentiators - Key Elements:
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We aim to earn program status by consistently performing across key metrics: quality, conversion, cycle times, volume, and customer satisfaction.

Our team and platform are guided by core principles—trust, service, reliability, and results. These values shape how we operate and how we measure success.

Our focus is on building a standout customer experience grounded in transparency, collaboration, and long-term relationships. In an industry driven by performance, we strive to maintain a supportive, inclusive environment for partners and homeowners.

We continuously improve by tracking leading indicators, using data-driven insights, and upholding high standards.

This is The LightReach Way.

The Palmetto LightReach Expansion Programs offer additional funding opportunities for our top-performing partners. While this program expands eligibility beyond the existing Eligible Sites policy to include structures such as townhomes and shared buildings (with pending inclusion of additional roof types), the increased risks associated with these projects necessitate stricter scrutiny. Consequently, projects under this program are subject to additional restrictions and more stringent approval requirements.

A partner's eligibility for Expansion Programs (e.g., Townhomes) is determined by their current Partner Performance and Tier Level, as detailed in the table below. Continued participation in the Expansion Program is contingent upon the partner maintaining sustained performance; a deviation more than 20% below the initial entry requirements will result in loss of access.

To participate in these advanced offerings please speak to your Relationship Manager about Training.