This article covers what qualifies for the Water Heater Comfort Plan: the eligible properties, the equipment, the work that can go in the price, and the approved brands (AVL).
Eligible Sites
Single-family homes
1 to 4 unit homes owned outright
Townhomes where the homeowner owns the wall
Condos with one system per unit
Commercial and irregular structures aren't eligible
Manufactured homes qualify only on a permanent foundation, with the land owned and titled as real estate. A HUD tag and foundation photos are required.
Rental properties are eligible, up to 3 per owner at a time. The owner must be on title.
NTP doesn't confirm site eligibility. As the installer, you're responsible for making sure the site qualifies.
Eligible Equipment
Gas: tank or tankless
Electric: tank, tankless or heat pump
Conversions are covered: gas to electric, tank to tankless, and standard to heat pump
Complete replacements only, installed by licensed contractors following manufacturer requirements
Water heaters only. Boilers aren't eligible
Equipment must be from an approved brand. See our Water Heater: Approved Vendor List (AVL)
Can a landlord lease a water heater for a rental property? | Yes. Rental properties are eligible, up to 3 per owner at a time. Comfort Plan site rules still apply, and the owner must be on title. |
What types of water heaters are covered? | Gas tank or tankless, and electric tank, tankless or heat pump. Conversions are covered too. Complete replacements only, and boilers aren't eligible. |
What extra work can I include in the price? | Plumbing work around the tank, the listed components, and a new 240V circuit for a heat pump. Other items only when code requires them. See What can go in the price above. |
Which brands can we install? | Any model from an approved brand in the table above. Whirlpool isn't approved, and Essency and Sanco2 are under review. |
The water heater I installed isn't in the dropdown. How do I submit? | The dropdown lists approved brands, and model and serial are typed in. If the brand isn't approved, the unit can't be leased. If it's approved but missing, open a Sales Support chat. |