Frequently Asked Questions
A | When are channel program accounts reviewed? | Twice annually; mid-year and again at year’s end. |
B | Who within LightReach can we discuss our account status / tier with? | Respectfully, the LightReach team will be in touch as required and will maintain support for any and all required follow up. |
C | Questions / inquiries about your account status or tier? | The LightReach team will perform bi-annual account reviews, whereby performance in relation to our program differentiating metrics is expressly taken into consideration. Our team of relationship managers will, thereafter, proactively engage with an organization's designated leadership to discuss any and all related next steps (promotion, probation, relegation, offboarding). |
D | Who does LightReach discuss partnership / status related inquiries with?
| Appropriate, designated partner leadership. |
E | What if a partner's metrics align with different tiers? | LightReach reserves the right to apply discretion as needed; while metrics offer a strong indication of performance and partnership health, a partner will be offered and enrolled in the program seen most fit. |
F | How can I get a copy of our badge? | While we hope the badge can be / is leveraged as a defining tool, we plan to be conscious of the need, reason and who they go to. Designated partner leadership can and should discuss this directly with their dedicated LightReach contact. |