To align, our hopes and efforts are to…
Clearly define, outline and provide the Lightreach standards and expectations
Welcome everyone
Create and harbor a fair, honest playing field
Encourage and enable quality growth
Share in the wins
Motion | Description |
Principle | Partner account review will take place twice annually, or every six (6) months
Once in the middle and again at the end of the year |
Promotion | Advancement from / into an elevated tier (can skip as justified), through successfully achieving and maintaining our volume, quality, conversion and customer-related measurables |
Relegation | Adjustment from / into a lower tier (can skip as justified), through unsuccessful achievement or maintenance of our volume, quality, conversion or customer-related measurables |
Probation | Partner account being monitored for failing to meet one of the aforementioned metrics (volume, quality, conversion and/or customer related). Accompanying notification with joint efforts to timely resolve. Can be done as often as required; cannot exceed three (3x) violations |
Off-Boarding | Partnership termination, loss of platform and product access. Established pathways to support mutual closure of the pipeline |
Partner statuses are reviewed twice a year - during a mid and end of review