The various inclusions, services, and exclusives as a partner on platform, all earned through the outlined performance requirements that correlate with each tier.
To align, our hopes and efforts are to…
Clearly define, outline and provide the Lightreach standards and expectations
Welcome everyone
Create and harbor a fair, honest playing field
Encourage and enable quality growth
Share in the wins
Motion | Description |
Principle | Partner account review will take place twice annually, or every six (6) months
Once in the middle and again at the end of the year |
Promotion | Advancement from / into an elevated tier (can skip as justified), through successfully achieving and maintaining our volume, quality, conversion and customer-related measurables |
Relegation | Adjustment from / into a lower tier (can skip as justified), through unsuccessful achievement or maintenance of our volume, quality, conversion or customer-related measurables |
Probation | Partner account being monitored for failing to meet one of the aforementioned metrics (volume, quality, conversion and/or customer related). Accompanying notification with joint efforts to timely resolve. Can be done as often as required; cannot exceed three (3x) violations |
Off-Boarding | Partnership termination, loss of platform and product access. Established pathways to support mutual closure of the pipeline |
Partner statuses are reviewed twice a year - during a mid and end of review
Terms and Conditions: The Lightreach Channel Program has terms and conditions that correlate with a qualified, compliant and designated partner's assigned tier.
Tier, Terms and Conditions
Tier, Terms and Conditions
Tier | Terms & Conditions |
Platinum | Platinum |
Elite | Elite |
Pro | Pro |
Certified | Certified |
Services: For qualifying, compliant and designated partners, the Lightreach Channel Program affords access to services that differentiate.
Services and Correlating Description
Services and Correlating Description
Service | Description |
Installer Operations & Knowledge Center | Access to our extensive resource library |
Training Curriculum | Access to our in-depth training tips, tricks, guides, articles and demos. Hosted on-site trainings are expected |
Live Support (Chat) | Access to a host of our leading OpSpec, Quality Control, Compliance and Relationship Management teams. Live, real-time teammates responsible for the end to end support of platform, product and customer related needs. |
Technical Support (Chat, Review) | Access to a host of our leading OpSpec, Quality Control, Compliance and Relationship Management teams. Live, real-time teammates responsible for the end to end support of platform, product and customer related needs. |
Relationship Manager | Dedicated / assigned Lightreach Relationship teammate |
Business Intelligence, Data & Reporting | Set of curated data insights set and served on a weekly, monthly and quarterly basis |
Business Review Cadence | Set, established meeting cadence to support and review the experience and health of our partnership. Hosted on a weekly (WBR), monthly (MBR) and / or quarterly (QBR) basis |
Milestone Management Program | Enrollment in a prescriptive milestone curriculum designed to improve the quality of in-field or submission related efforts |
Domestic Content | Opt-In enrollment and participation in the ITC-DC program that rewards residential solar projects for using approved US-made materials. Eligible for qualifying partners only (earned by those who maintain volume, quality and customer standards); verified approval required. Available at project and partnership level. |
Direct Pay Program | In partnership with Greentech Finance Solutions Opt-In enrollment and participation in the GFS Program whereby Lightreach will pay Greentech directly for equipment used for Lightreach installations. Eligible for qualifying partners only (earned by those who maintain volume, quality and customer standards); verified approval required. Available at project and partnership level. |
Platform APIs | Sales: agnostic of the sales, proposal and design tools of preference Fulfillment: site capture on offer |
Exclusives: The Lightreach Channel program selectively offers, for qualifying, compliant and designated partners, various unique and distinguished exclusives.
Exclusives and Correlating Description
Exclusives and Correlating Description
Exclusive | Description |
Service Partner | Become a member of our service network; locally, regionally, nationally Dependent on operational milestone quality |
Stewardship Program | Distinguished recognition within the Lightreach network of sales and install partners |
Market Expansion | Support for municipal, state, regional or national expansion efforts |
Restricted Offerings | Access to premium financial options that include: HVAC / Heat Pump, New Homes, Storage |
Valued Partner,
Lightreach Channel Partner Program empowers certified EPCs to actively promote, sell and fulfill our Energy Plan. With an innovative approach to home energy management, our blended product, platform and service offering align to deliver the highest quality solar energy experience for homeowners and partners alike.
A key tenant and cornerstone is a reciprocal partnership rooted in shared successes, transparency, alignment and dependability. We recognize the importance of achievable milestone requirements, consistent review timelines, dependable funding and available, accessible support services, and cannot overstate how paramount our delivery is to be your chosen and preferred partner.
Not only do we intend to do our part, delivering value through flawless execution, but we also seek to distinguish ourselves through unrivaled terms and conditions, a range of included services and earned amenities.
With your experience and success in mind, we’re excited to announce and share the developments to our Channel Program while making you one further promise - there’s plenty more to come!
Excited you’re here, Go Lightreach!
Frequently Asked Questions
A | When are channel program accounts reviewed? | Twice annually; mid-year and again at year’s end. |
B | Who within LightReach can we discuss our account status / tier with? | Respectfully, the LightReach team will be in touch as required and will maintain support for any and all required follow up. |
C | Questions / inquiries about your account status or tier? | The LightReach team will perform bi-annual account reviews, whereby performance in relation to our program differentiating metrics is expressly taken into consideration. Our team of relationship managers will, thereafter, proactively engage with an organization's designated leadership to discuss any and all related next steps (promotion, probation, relegation, offboarding). |
D | Who does LightReach discuss partnership / status related inquiries with?
| Appropriate, designated partner leadership. |
E | What if a partner's metrics align with different tiers? | LightReach reserves the right to apply discretion as needed; while metrics offer a strong indication of performance and partnership health, a partner will be offered and enrolled in the program seen most fit. |
F | How can I get a copy of our badge? | While we hope the badge can be / is leveraged as a defining tool, we plan to be conscious of the need, reason and who they go to. Designated partner leadership can and should discuss this directly with their dedicated LightReach contact. |