Introducing Palmetto Grid+
Our very own retail electricity plan that provides renewable grid energy for homes beyond their power produced by solar. The plan provides competitive import rates and matched buyback rates for excess solar production. Homeowners enroll in the retail plan when they go solar with LightReach, providing added savings and convenience by getting 100% of their home energy all from one place: Palmetto.
Palmetto Grid+ Plan (Public Utility Commission of Texas REP #10340) a retail electricity provider, to offer transparent, affordable electricity -- all managed through the homeowner's home.palmetto.com account, including billing and customer support. Palmetto Grid+ becomes the customer’s retailer of record and handles customer enrollment, billing, payments, collections, and energy operations
Homeowner Benefits
With our retail plan, homeowners gain added savings and convenience by getting 100% of their home energy all from one place: Palmetto.
Convenient: All of their power managed in one place
Value: 1:1 Solar buyback match – customers get 1:1 credit for excess solar production—matched at the same rate they pay. Credits roll over and never expire.
Savings: 20% off Clean Energy Buyback charges is automatically applied to their bill before PTO
Easy: Sign up in <2 minutes. No extra credit checks.
Enrollment in the plan (or opt-out) is a required step to reach NTP.
Battery Rewards Plan
LightReach now offers an exclusive retail electricity plan for solar buyback + Enphase, TPW, and SolarEdge battery storage. When homeowners with storage sign up for the Battery Rewards Plan, Palmetto uses the battery to balance the grid, earning homeowners $650 to $1,300 per year in bill credits based on their battery's capacity. This is while still providing 1:1 matched solar buyback kWh rates and backup power during outages.
Why Customers Love This Plan
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High Value: The Battery Rewards Plan offers amazing value to homeowners:
Import: Competitive kWh rates when importing and consuming energy from the grid
Export: Earn the same amount they pay for energy when panels produce excess solar power
Storage: Earn rewards of $4.00/kWh per month (up to $1,300/year) to balance the grid, based on the size of the battery, while still offering backup during outages.
Easy to understand: Homeowners earn a credit of $4.00 per kWh of usable battery capacity each month.
Free nights plans have high daytime kWh rates and can result in higher overall cost.
Free nights plans can have minimum usage fees that are costly and hard to estimate.
Free nights plans can be expensive in storms when the battery is reserved for backup.
How To Sell The Battery Rewards Plan
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At any time and especially prior to system activation, homeowners should:
See the offer within the LightReach stipulations
Click “View Rate Plan” on the Palmetto Grid+ Plan
Sign up in minutes:
Homeowners should note that:
Switch: Enrolling automatically switches the homeowner’s plan to Palmetto’s.
Battery: Palmetto will control it for grid balance; battery backup will be available for storms
Fees: Customers are responsible for any Early Termination Fees from their current provider.
Who Is Eligible?
This plan is currently available to:
LightReach solar customers
Those with Enphase, Tesla Powerwall, and SolarEdge batteries.
Located in a retail choice area of TX
We’ll expand to other battery brands and geographies soon.
These areas of eligibility include Transmission and Distribution Utilities (TDUs) service areas: AEP North, AEP Central, Oncor (Dallas-Fort Worth included), Centerpoint (Houston and surrounding areas), Lubbock Power & Light, TNMP.
*For more information please contact your Lightreach Relationship Manager
Sales Process & Sign Up
Palmetto Grid+ is available for all retail choice area Texas LightReach customers today.
Customers enroll during NTP or from within their home.palmetto.com account. Signup takes less than 2 minutes and is fully digital—meaning no new hardware, installation, nor service to the home is required. Their current provider will be switched in the background with no service interruption and there is no need for customers to contact their current provider—only pay their final bill when they receive it.
Who Is Eligible: | Homeowners in retail choice areas of Texas. |
Where to Enroll: | Online via the homeowner's home.palmetto.com account. |
When to Sign Up: | Customers are able to enroll as they are undergoing the NTP process. A discount of 20% is automatically applied to their energy charges until their system is active |
Sign Up Time: | Less than 60 seconds. No hardware needed, no service required, and no need to contact their current provider. |
Matched 1:1 Buyback rate: | Homeowners get 1:1 credit for excess solar production (exports), at the same rate they pay for power usage (imports). |
Required Step: | The Palmetto Grid+ Plan is recommended for all customers. Enrollment in (or opting out of) the plan is a required step. |
FAQ
1 | How is a customer's plan pricing calculated? | Pricing for the plan is determined by their location and includes various energy components such as grid connection fees, transmission and distribution fees and local taxes.
Customers can view their rate quote via the home.palmetto.com sign up process. |
2 | Fees? | There are no hidden fees. What customers see in their Electricity Facts Label ('EFL'') and Terms of Service (TOS) is what they get - clear, predictable, transparent pricing. |
3 | How does billing work? | With Autopay, the electricity bill is automatically charged to their credit card each month. The full bill amount will be processed within two business days of the due date. |
4 | Involved Parties | LightReach Power Purchase Agreement (PPA) provider or financier and owner of the PV System |
5 | Do credits expire? Early termination fees? | No, receive unlimited bill credits for the excess energy production.
No early termination fees (12 month term). |
6 | Renewable power imports. | Palmetto Grid+ ensures any electricity not provided by the solar system is provided from other renewable sources within Texas |
7 | Homeowner support? | Any support inquiries from customers can be routed by email <[email protected]>.
For power outage related inquiries, customers should reach out to their local transmission & distribution utility provider: (Oncor, CenterPoint, AEP, Lubbock Power & Light, TNMP). |
8 | Does LightReach cover termination fees from the current Retail Electricity Plan? | LightReach does not reimburse customers or installers for any termination fees associated with their existing REP. If the installer wishes to reimburse their customer directly, they are able to do so. |
9 | Paying for the Retail Electricity Plan? | The Retail Electricity Plan is paid just like current utility bills - via debit or credit card.
For the avoidance of doubt, this is separate from the standard LightReach PV billing, which is executed via ACH. |
10 | Availability | The Palmetto Grid+ Plan is available in most deregulated Texas markets which require all consumers to select a retail energy provider. It is not available in those utilities (typically independent munis or co-ops) which do not require/offer retail choice. |
11 | How does the 20% discount work? | Starting May 5th, 2025, any new customer enrolling in Palmetto/LightReach’s retail (grid) electricity plan will automatically receive 20% off their grid Energy charges until their solar system is activated (PTO). This discount will appear on homeowners’ monthly retail electricity bill. |
12 | Do credits expire? Early termination fees? | No, receive unlimited bill credits for the excess energy production.
Yes. The Clean Energy Buyback plan (36 month) has a $395 Early Termination Fee, while the Battery Rewards plan (12 month) has a $150 fee. |
13 | When they sign up with the Battery Rewards Plan, for how long is the $4/kWh credit for? Does it last the entirety of the PPA/lease contract (25 yrs) or is it only limited to a certain time period? | It will be $4/kWh for as long as the customer is enrolled in the Battery Rewards (grid electricity) plan.Typical for TX retail electricity plans, this Battery Rewards plan is a 12 month plan. Before it expires, Palmetto will offer the customer the option to renew for another term, seeking the same competitive rates and battery rewards (perhaps even better). If they don't take action, we'll automatically roll them into a month to month plan that continues on, which is common practice in the TX retail electricity market. |