When customers choose to go solar with Palmetto, enrolling in the Palmetto Grid+ Plan in Texas makes managing their home's energy even more convenient!
Customers benefit from 100% renewable grid energy - plus, competitive import rates and buyback rates for any excess solar energy your system produces — with two options designed to fit their system size.
Here's why it's a great choice:
Convenient Management: Customers can manage all their energy (solar + grid), billing, and customer support in one place: your Palmetto Account or Mobile App.
Valuable Solar Buyback: Customers will receive credits for any excess solar energy their panels send back to the grid. Credits roll over and never expire.
Immediate Savings: New customers enrolling in the Palmetto Energy Plan will automatically receive a 15% discount off their grid energy charges until their solar system is activated (PTO).
Sustainable Energy: Any electricity they use from the grid is sourced from 100% renewable sources within Texas.
Easy Enrollment: Sign up online in under 60 seconds, directly through their Palmetto account. No additional credit checks are required.
Seamless Transition: Their current electricity provider will be switched automatically, ensuring no interruption to their service. They can simply pay their final bill from their previous provider when your receive it, we'll take care of the rest!
Important Note: When transitioning to the Grid+ energy plan, their current utility company may charge an early termination or cancellation fee, depending on their existing contract. We recommend reviewing their current utility agreement for details.
Key Benefits
Solar Buyback Options Rate: Customers earn credits for their excess solar energy exports with a plan tailored to their system. We offer two options: one with a higher buyback rate (ideal for larger systems that export more energy) and one with a lower base fee (ideal for smaller systems or those who use most of their energy at home). Both plans offer transparent, predictable pricing.
Transparent Pricing: No hidden fees. The pricing, as shown in their Electricity Facts Label (EFL) and Terms of Service (TOS), is clear, predictable, and transparent.
100% Renewable Imports: Ensure that any electricity not provided by their solar system comes from renewable sources within Texas.
Automatic Switching: We handle the switch from their current provider, so they don't have to.
Availability
The Palmetto Grid+ is available in most deregulated Texas markets, which require all consumers to select a retail energy provider. It is not offered in areas where retail choice is unavailable such as certain municipal utilities or other states.
Billing Details
The Palmetto Grid+ Energy Plan, makes it easy to manage customers solar and grid energy billing all in one place.
With autopay, your electricity bill is automatically processed within two business days of the due date. This feature is free and helps them avoid a $15 non-autopay fee.
They can also pay your bill manually from your Palmetto Account by clicking the "Pay Now" button on the billing page. This option allows the customer to make a payment at any time, including early or past-due payments, using a credit card (subject to a $3.95 processing fee) or an ACH transfer (bank account).
Battery Rewards Plan
Homeowners in Texas can now maximize the value of their solar energy and battery storage. This plan enhances your energy independence and also delivers significant savings and peace of mind!
By enrolling in this plan, they will receive a $480 annual credit on your retail electricity bill just for allowing your battery to support grid balancing—all while maintaining backup power for outages and earning solar buyback rates for excess energy your panels produce.
Why Customers Love This Plan
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High Value: Earn $480 annually for allowing your battery to balance the grid while keeping backup power during outages.
Valuable Solar Buyback: Export excess solar energy back to the grid at a buyback rate, with two plan options designed to fit your system — one with a higher buyback rate and one with a lower base
Transparent Pricing: Competitive rates with no hidden fees.
Sustainable Energy: Rely on 100% renewable energy for any grid electricity your use.
Savings and Incentives: Enjoy $40 per month in guaranteed bill credits, amounting to $480 annually.
Convenience: Manage all your energy services seamlessly through your Palmetto app or home.palmetto.com account.
Simplified Energy Management: Eliminate the hassle of dealing with multiple energy providers by consolidating everything with Palmetto.
How It Works
Grid Balancing: When customers sign up, Palmetto will use their battery to support grid stability during peak demand times. This helps reduce strain on the grid while earning credits.
Solar Buyback: Export any excess energy their solar panels generate back to the grid at a buyback rate. Their plan option will be matched to their system size — prioritizing either a higher buyback rate or a lower base fee depending on how much energy their system exports.
Backup Power: Customers battery remains ready to provide backup power during storms or outages, ensuring their home stays powered when they need it most.
Eligibility Requirements
To qualify for the Palmetto Battery Rewards Plan, homeowners must:
Be a Palmetto LightReach solar customer.
Have an Enphase or Tesla battery system installed.
Reside in a retail choice area in Texas (e.g., service areas like AEP North, Oncor, CenterPoint, etc.)
How To Sell The Battery Rewards Plan
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At any time and especially prior to system activation, homeowners should:
See the offer within the LightReach stipulations
Click “View Rate Plan” on the Palmetto Grid+ Plan
Sign up in minutes:
Homeowners should note that:
Switch: Enrolling automatically switches the homeowner’s plan to Palmetto’s.
Battery: Palmetto will control it for grid balance; battery backup will be available for storms
Fees: Customers are responsible for any Early Termination Fees from their current provider.
Who Is Eligible?
This plan is currently available to:
LightReach solar customers
Those with Enphase, Tesla Powerwall, and SolarEdge batteries.
Located in a retail choice area of TX
We’ll expand to other battery brands and geographies soon.
These areas of eligibility include Transmission and Distribution Utilities (TDUs) service areas: AEP North, AEP Central, Oncor (Dallas-Fort Worth included), Centerpoint (Houston and surrounding areas), Lubbock Power & Light, TNMP.
*For more information please contact your Lightreach Relationship Manager
Sales Process & Sign Up
Palmetto Grid+ is available for all retail choice area Texas LightReach customers today.
Customers enroll during NTP or from within their home.palmetto.com account. Signup takes less than 2 minutes and is fully digital—meaning no new hardware, installation, nor service to the home is required. Their current provider will be switched in the background with no service interruption and there is no need for customers to contact their current provider—only pay their final bill when they receive it.
Who Is Eligible: | Homeowners in retail choice areas of Texas. |
Where to Enroll: | Online via the homeowner's home.palmetto.com account. |
When to Sign Up: | New customers enrolling in the Palmetto Energy Plan will automatically receive a 15% discount off their grid energy charges until their solar system is activated (PTO). |
Sign Up Time: | Less than 60 seconds. No hardware needed, no service required, and no need to contact their current provider. |
Required Step: | The Palmetto Grid+ Plan is recommended for all customers. Enrollment in (or opting out of) the plan is a required step. |
FAQ
1 | How do I get the Palmetto Grid+ plan? | To get an electricity plan, simply sign up online. We'll handle the switch from your current provider with no service interruption or home installation needed. No need to contact your current provider, just pay their final bill when you receive it.
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2 | Do I need an electrician, new hardware, or wires to my home? | No, we use your existing electrical infrastructure. Electricity is delivered over the same wires you use today. No installations, rewiring, or electricians are needed.
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3 | Do I need to wait until my solar panels are installed to sign up? | No, you can sign up with us before your system is active. By signing up early, you can ensure a smooth transition once your solar panels are installed.
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4 | How is my plan's pricing calculated? | Pricing depends on your location and includes grid connection fees, local taxes, transmission and distribution fees. You can view your specific rate quote during the sign-up process on home.palmetto.com. |
5 | Do credits expire? Early termination fees? What is your cancellation policy? | No, receive unlimited bill credits for the excess energy production.
Yes. Palmetto Grid+ Plan (with solar panels): If you have solar panels with us and are enrolled in our retail electricity plan, there is a $150 early termination fee for 12-month plans and a $395 no early termination fee for 36-month plans if you need to cancel your electricity service.
Retail Clean Energy (simple rate plan, no solar panels): If you are on our retail electricity-only plan without solar panels, an early termination fee of $150 will be charged if you cancel electricity service before your contract term ends. |
6 | How does solar buyback work? | When you generate more solar energy than you use, the excess energy is sent back to the grid. In return, you receive credits on your electricity bill, effectively reducing your overall energy costs. This process, known as solar buyback, helps you maximize the benefits of your solar panel system. There is no limit to the amount of bill credits you can earn. We offer two solar buyback plan options depending on your system size: a plan with a higher buyback rate for systems that export more energy to the grid, and a plan with a lower base fee for systems with lower export volumes. During enrollment, we'll recommend the right plan based on your system.
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6 | How does Palmetto provide 100% renewable energy? | We match your electricity usage with local, renewable energy from wind and solar power on an annual basis. For every unit you use, we ensure the same amount is generated and added to the grid, supporting a cleaner, sustainable future.
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7 | Homeowner support? What if I have a power outage? Who handles customer support? | Any support inquiries from customers can be routed by email <[email protected]>.
For power outage related inquiries, customers should reach out to their local transmission & distribution utility provider: (Oncor, CenterPoint, AEP, Lubbock Power & Light, TNMP). |
8 | How long does the 1:1 solar buyback rate last? | When you enroll in the Palmetto Energy Plan, your 1:1 solar buyback rate, along with all other plan terms, are initially for the full 12-month or 36-month period of your energy plan. At the end of this initial term, your energy plan will be subject to annual renewal. We will notify you in advance of your renewal date with available options to ensure a seamless continuation of your service. |
9 | Does LightReach cover termination fees from the current Retail Electricity Plan? | LightReach does not reimburse customers or installers for any termination fees associated with their existing REP. If the installer wishes to reimburse their customer directly, they are able to do so. |
10 | How does Palmetto provide electricity service? | When you sign up for a plan with Palmetto, your service is provided by Light Energy (Public Utility Commission of Texas REP #10340). Palmetto collaborates with Light to offer you transparent, affordable electricity, all managed through the Palmetto platform, including billing and customer support.
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11 | Paying for the Retail Electricity Plan? | The Retail Electricity Plan is paid just like current utility bills - via debit or credit card.
For the avoidance of doubt, this is separate from the standard LightReach PV billing, which is executed via ACH. |
12 | Availability | The Palmetto Grid+ Plan is available in most deregulated Texas markets which require all consumers to select a retail energy provider. It is not available in those utilities (typically independent munis or co-ops) which do not require/offer retail choice. |
13 | How does the 15% discount work? | As a new customer enrolling in Palmetto's retail (grid) electricity plan, you will automatically receive 15% off your grid energy charges until your solar system is activated (PTO). This discount will appear on your monthly retail electricity bill. |
14 | When they sign up with the Battery Rewards Plan, for how long is the $4/kWh credit for? Does it last the entirety of the PPA/lease contract (25 yrs) or is it only limited to a certain time period? | It will be $4/kWh for as long as the customer is enrolled in the Battery Rewards (grid electricity) plan. Typical for TX retail electricity plans, this Battery Rewards plan is a 12 month plan. Before it expires, Palmetto will offer the customer the option to renew for another term, seeking the same competitive rates and battery rewards (perhaps even better). If they don't take action, we'll automatically roll them into a month to month plan that continues on, which is common practice in the TX retail electricity market. |