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3. Running Credit & Signing

Andrew C - PLR Product Ops avatar
Written by Andrew C - PLR Product Ops
Updated over 3 weeks ago

There are four basic steps to qualifying a homeowner and completing a new sale.

  1. Homeowner information is input (via your sales portal API, or via palmetto.finance)

  2. Qualifying via credit check

  3. Homeowner Web Portal Account Invite + Contract Docusign are sent

  4. Documents signed & stipulations cleared

1. Ensure system details are input into the account.

  • This is required in order to generate a quote

  • First year production and system size are required

2. Click +QUOTE

  • Note: Only one quote can be active at any given time. This can be identified by an ACTIVE status

3. Select Escalator and Pricing

  • First, select your escalator

  • Then, select your per-unit pricing and SAVE to continue

4. Run Credit: Click "+ Application" and submit application

  • Last 4 digits of SSN required, full social recommended for best results. Some applications may not return a result without full social. Note that ITINs are not accepted in place of social and may result in an error.

  • Double check homeowner email for accuracy

  • Allow homeowner to review and affirm the disclosure

  • Run a credit check or send the credit application to the homeowner

  • Maximum credit check rate limit of 6 on all accounts


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5. Adjust Quote if Needed

  • After credit has been ran, Customer's credit result will slot them into a predetermined monthly max $ amount, found in our credit parameters guide.

  • If applicable, a message will appear on the portal indicating that active quote exceeds the cap, and the sales rep must reduce the monthly payment to get under the cap or can run with a co-applicant (spouse) to see if they have a higher score.

6. When ready, SEND the Contract

  • Contracts are sent to the homeowner's email via docusign

  • Docusign subject (may vary): "Power Purchase Agreement - XYState"

  • Alternate signing option: Homeowners can sign the contract within their online account.

7. Simultaneously, the homeowner is sent an ACCOUNT/APP Login Prompt via Email

  • All homeowners must create an account in order to clear stipulations

  • Homeowner portal link: https://home.palmetto.com/.

  • Account is accessible via web browser, mobile browser, or mobile app

  • Instant Account Setup via Email Invite. Subject Line: "Welcome to LightReach!"

8. Homeowner clears stipulations

  • Stipulations are cleared fastest when the homeowner completes them via their account. Steps can be found here.
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