Disclaimer: LightReach reserves the right to withhold or claw back funds in certain scenarios.
Clawback Extension Requests:
When project timelines are anticipated to surpass the standard 115-day completion period for a reason outside of the EPC's control, partners have the option to submit an extension request. Requests must be submitted through the installer support chat. Each request can include up to one account. If more than one project needs an extension, partners will need to submit multiple requests.
This process is a privilege earned not given, submitted requests must always have a valid reason accompanied by supporting documentation. Palmetto LightReach will evaluate each extension requests against any clawback extensions already granted and reserves the right to deny an extension request.
Please allow 1 week from submission to confirm if an extension request is approved or denied. If the request is approved and the clawback transaction is already populated on the account, this will be marked as "Paused" in the portal immediately. If the clawback transaction has not populated yet to the account, this will be paused prior to the following funding cycle. All accounts with approved requests are reviewed the day prior to each funding cycle (Monday / Wednesday) and any new clawback transactions will be paused during that time.
Clawback Extension Reasons and Timeline Granted:
Reason | Timeline |
PTO is approved and uploaded, Service delay correction M2 deliverables | 14 Day Extension |
Utility / AHJ delays outside of EPC control | 30 Day Extension |
CA/CO/GA: Market 30 day Extension (145 day Duration) | 30 Day Extension |
AEP - TX: Utility 30 day Extension (145 day duration) | 30 Day Extension |
Other - Installer to Provide Reasoning within Submission | Determined Based on Circumstances |
Total Extension Exposure:
Under no circumstance will Palmetto allow for more than [5% of Post Install not Activated Backlog OR $500k EXTENDED] at any given point
Email or Proof of delay must be uploaded in the account document section of the Palmetto Finco Portal (Supporting Document).
How to Submit a Clawback Extension Request:
Chat Selection Path: Installer: Admin Support > Funding Details > Clawback Extension Request.
Requests should include the following information:
Account Primary Name
Account Finco ID
Install Payment (Batch) Date
Current PTO ETA (must be updated in the portal, can't be past due)
Extension Request Timeline (14 / 30 days)
State
Utility
Extension Reasoning
Supporting Documentation (must be from AHJ / Utility if reason for delay)