Program Overview
LightReach offers four tiers of platform access for EPCs: Certified, Pro, Elite, and Platinum. All partners in our ecosystem enter with Certified status, and are 'promoted' on a quarterly basis based on a combination of key metrics. These key metrics are focused primarily on quality, in addition to volume.
Click to View: Message from the Director
Click to View: Message from the Director
Valued Partner,
Lightreach Channel Partner Program empowers certified EPCs to actively promote, sell and fulfill our Energy Plan. With an innovative approach to home energy management, our blended product, platform and service offering align to deliver the highest quality solar energy experience for homeowners and partners alike.
A key tenant and cornerstone is a reciprocal partnership rooted in shared successes, transparency, alignment and dependability. We recognize the importance of achievable milestone requirements, consistent review timelines, dependable funding and available, accessible support services, and cannot overstate how paramount our delivery is to be your chosen and preferred partner.
Not only do we intend to do our part, delivering value through flawless execution, but we also seek to distinguish ourselves through unrivaled terms and conditions, a range of included services and earned amenities.
With your experience and success in mind, we’re excited to announce and share the developments to our Channel Program while making you one further promise - there’s plenty more to come!
Excited you’re here - Go Lightreach!
Program & Tier Benefits
Terms and Conditions: The Lightreach Channel Program has terms and conditions that correlate with a qualified, compliant and designated partner's assigned tier:
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Click to Expand
Services: For qualifying, compliant and designated partners, the Lightreach Channel Program affords access to services that differentiate:
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Click to Expand
Exclusives: The Lightreach Channel program selectively offers, for qualifying, compliant and designated partners, various unique and distinguished exclusives:
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Click to Expand
Key Metrics
Expected metrics by partner tier are anchored around maintaining program status through 4 key categories:
M1/M2 Quality: The quality and accuracy of milestone submissions
Volume: The overall volume of installations
Cycle Times: Overall % of installations aging >160 Days for PTO
Customer: Collection Rates & NPS (Net Promotor Score)
Tier: | Metric: M1/M2 Quality | Metric: Volume | Metric: Cycle Times | Metric: Customer |
Certified | > 50% | < 25 / Mo | < 20% | Collection >98% NPS > 25% |
Pro | > 60% | 25-50 / Mo | < 15% | Collection >98% NPS > 25% |
Elite | > 70% | 50-100 / Mo | < 10% | Collection >98% NPS > 25% |
Platinum | > 80% | > 100 / Mo | < 5 % | Collection >98% NPS > 25% |
Put simply, our Platinum partners are those conducting higher volumes, and, crucially, executing those volumes in a quality manner. LightReach reviews partner performance twice per year, every 6 months. We publish our tier parameters openly to foster transparency and fairness across our ecosystem. Parameters for these reviews are:
Review Periods | Account review will take place twice annually, or every six (6) months |
Promotion | Advancement from current tier into a higher tier, after achieving--and maintaining-- key metrics. |
Relegation | Adjustment from current tier into a lower tier after failing to achieve and/or maintain key metrics. |
Probation | Account is actively monitored based on failure to achieve certain metric(s). May also be applied in the event of extreme circumstance or compliance related flags. |
Offboarding | We'll work with you to close out the pipeline, in advance of termination of platform access. |
Reporting
Available through our business intelligence reporting; discussed during correlating weekly, monthly or quarterly reviews respectively:
Weekly Actionables: Click to View
Weekly Actionables: Click to View
Priority: Pending PTO
Priority: Tranche Update
Action Required: Aging M1 & M2
Action Required: Resubmission
Action Required: Pending NTP
Monthly Pacing: Click to View
Monthly Pacing: Click to View
Sales: Accounts
Sales: Credit Approval Rates
Sales: NTPs
M1 & M2: Volume
M1 & M2: Approval Rates
NPS Score
Delinquency Rate
Quarterly Trends: Click to View
Quarterly Trends: Click to View
NTPs
M1 & M2: Volume
M1 & M2: 1st Time Approval Rates
M1 & M2: Overall Approval Rates
NPS Score
Delinquency Rate
Fleet performance (production)
Relationships… Experiences… Dependibility… Delivery… Service… Success… A few of our core tenants and the more intricate ways we self-reflect on the LightReach team, our financial product, accompanying platform and supporting programs.
We’ve set out to prioritize and create a differentiated customer experience with a foundation entrenched in collaboration, longevity, transparency, intentional habits and happiness. In a world where expectations and performance can be self-serving, we strive to create and maintain an ecosystem that is encompassing, friendly and protective of our industry, partners and homeowners alike. As we relentlessly pursue knowledgeable improvements, we’ll reflect on various leading indicators that ground us in our aforementioned principles, leverage business intelligence insights that drive to continuously refine and reinforce our collaborative standards of excellence.
We call it The LightReach Way!
When are channel program accounts reviewed?
Twice annually; mid-year and again at year’s end
Who within LightReach can we discuss our account status / tier with?
The LightReach team will be in touch as required and will maintain support for any and all required follow up.
Questions / inquiries about your account status or tier?
The LightReach team will perform bi-annual account reviews, whereby performance in relation to our program differentiating metrics is expressly taken into consideration. Our team of relationship managers will, thereafter, proactively engage with an organization's designated leadership to discuss any and all related next steps (promotion, probation, relegation, offboarding).
Who does LightReach discuss partnership / status related inquiries with?
Appropriate, designated partner leadership
What if a partner's metrics align with different tiers?
LightReach reserves the right to apply discretion as needed; while metrics offer a strong indication of performance and partnership health, a partner will be offered and enrolled in the program seen most fit.
How can I get a copy of our badge?
While we hope the badge can be / is leveraged as a defining tool, we plan to be conscious of the need, reason and who they go to. Designated partner leadership can and should discuss this directly with their dedicated LightReach contact.